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Currently Closed

Reopening Wednesday 2nd Dec

Full Terms and Conditions - Hair fitted in salon


•Prices are subject to change at any time without notice


•Cancellation & rescheduling appointments require a minimum of 48 hours notice to allow appointment to be available for other clients. Any cancellations or rescheduling inside of this time, will incure a fee charge of 50% of the appointment if you have not provided a minimum of 48 hours notice. No shows for appointments are charged at the full rate of the appointment and will be required to be paid before any future bookings are made.


•Deposits are Non Refundable and are required on booking of a fitting after consultation this is to cover the majority cost of ordering your hair and to secure your fitting appointment. If you do wish to cancel your fitting appointment your deposit will not be refunded for any reason


•Smart Hair Extensions are not responsible for any damage caused to your natural hair due to not following the correct aftercare given and also will not be held accountable for the condition of your hair extensions if the recommended hair products are not used. Smart Hair Extensions only advise the use of Smart Hair Care Products or Easilocks Hair Products (depending on which method fitted). If you do not use these products only you are liable for the costs of replacing your hair extensions


•Smart Hair Extensions are not liable for any additional costs you may incur for any other services including any hair extension services. This also includes if you are not following the correct aftercare and the hair extensions have slipped down or come out. This is your responsibly to ensure you are following the aftercare provided and you are liable for all costs to correct your hair extensions


•Please contact me with any queries you may have and allow enough and suitable time to be resolved.  Deposits are non-refundable under any circumstance however a partial refund maybe issued if there is an admissible and legitimate reason whereby an issue has been unable to be resolved. ie maintenance check / refitting /  possible new hair fitted. If you do not wish to proceed with resolving the issues first hand, a partial refund will not be provided as Smart Hair Extensions have been unable to resolve a issue whereby not being allowed to resolve the issue or problem in full


•Any outstanding balances for products are still to be paid. Late payment for more than three days will incur a £25 charge


•Smart Hair Extensions are not responsible for keeping you informed of your up keep appointments but will endeavour to let you know where possible. All appointments are the responsibility of the client only and are to be made by you as the client in advance to enable available appointments


•Smart Hair Extensions only use Genuine 100% Russian Remy human hair which is sourced directly from our supplier


•Smart Hair Extensions reserves the right to refuse service at any point if there is a legitimate reason to do so


•Smart Hair Extensions do not offer finance nor payment plans for services and hair extensions. Payments are to be made in full on the day of your appointment


•All content on Smart Hair website and any social network sites are made and owned by Smart Hair Extensions. Any details or photos that have been copied will result in civil action being taken


Full Terms and Conditions - Buying Our Russian Hair


1.Do you have a return policy or exchange policy?

We are pleased to offer a return policy on any unopened hair extensions.  We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been removed from the inlay card, worn or tampered with.


2.May I return my order?

We are more than happy to accommodate returns on hair extensions that have NOT been removed from the inlay card, worn or tampered with.

You may return your hair extensions if they have not been removed from the cardboard inlay card and the packaging is in a saleable condition.  All of our hair extensions are packaged with a special security seal which identifies if the extensions have been taken off the inlay card to which they are attached.


3.Why is the hair non-returnable if opened?

Human hair extensions are considered a hygienic product.  We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients, this is to reduce the risk of cross contamination and infestation issues.


4.What aftercare do you recommend?

We strongly recommend the use of our specially designed hair products purchased from our online shop for our hair. Most high street and some professional products may cause the hair to knot, dry and soften the keratin tips and cause the hair to shed.

We are unable to offer exchange or refund for any hair that has had any other products used on the hair otherthan our hair products purchased from our online shop.


5.What is the return period?

We will provide a full refund or exchange on all hair extensions within 14 days of the date that you received your order.


6.Do I have to pay for the postage of my return?

You are responsible for all return postage costs and you MUST keep proof of postage incase your return goes missing during delivery as we will not be responsible for lost returns.

We happily return any goods for an exchange back to you at our cost, usually on the same method of postage that was originally purchased.


7.When will I receive my refund?

A refund minus the delivery cost will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not removed from the inlay card, which is protected by a security seal.  Refunds usually take 3-5 days to be refunded back into your account, this can vary depending on your bank.


8.How long does an exchange take?

We aim to deal with all returns within 48 hours of receiving them, this can vary at busy times. All exchanges are posted back to the customer the day of the return been dealt with.  We return exchanged goods back to the customer using the original postage method that was purchased.


9.How do I return my products for an exchange or refund?

You need to contact us via email ([email protected]) to inform us of the request to return and the reason for return within 14 days of order being placed.

Return address; Smart Hair Extensions, 6 Orion Parade, Hassocks, Sussex, BN6 8QA


10. What do I do if I think the hair maybe faulty?

We are proud of our hair quality and that we are happy to resolve any hair that maybe faulty. We are only able to replace or refund any faulty hair if the client has used our hair products to maintain the hair. Contact us by e-mail at [email protected]


11. How may I contact you?

You may contact us by e-mail at [email protected] We aim to reply to all emails within 48 hours.




Terms and Conditions